Terms and Conditions
Ramsey Krause Ltd.
Terms and Conditions
Please find below information about Ramsey Krause and the legal terms and conditions by which we sell our products to you. Please read carefully and make sure that you understand them before making payment for any orders. By ordering any of our products from us, you agree to be bound by these terms. We amend these terms from time to time – these terms were most recently updated on 31st March 2019.
1. Definitions and Interpretation
In these Terms and conditions, unless the context otherwise requires, the following expressions have the following meanings: “Goods” means the goods sold by Us to you. “Our Site” means our website ramseykrause.com. “Order” means your order for Goods. “Invoice number” means the invoice number for your Order. “We/Us/Our” means Ramsey Krause Ltd, a company registered in England whose company number is 10162513 and is registered address is 71-75, Shelton Street, and whose main trading address is 24 Martin Court, Middle Way, Oxford, OX2 7LF.
2. Age Restrictions
None of the Goods on Our Site may be purchased by anyone under 18 years of age.
3. International Customers
Please note, we can accept orders from customers outside the EU, however we are currently unable to arrange for delivery to areas outside the EU. If you wish to arrange alternative delivery for an item, please contact us directly using email address firstname.lastname@example.org.
4. Goods, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following: Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions. Some of the Goods sold on Our Site are antiques and therefore will have imperfections. For our made to order items the utmost care is taken to produce something of a high standard. We cannot guarantee that Goods will always be available. Stock indications are not provided on Our Site, however We will endeavour to ensure what is shown on the website is in stock.
Prices are set out on our website and where applicable an item is marked exclusive of VAT. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Any price changes may also be subject to alterations to the rate of VAT. Customers in the EU must pay VAT (if applicable) unless a valid EC VAT number is provided, with evidence of removal from the UK within three months from the date of the invoice.
Lead times for made to order items vary from 1-8 weeks unless otherwise advised. Where an item is made to order, we specify a lead time that we endeavour to adhere to. Occasionally things occur outside of our control which may result in a delay to your order. We will do our utmost to keep these to a minimum and keep you continually updated on the progress of your order until completion.
Delivery or shipping charges are not included in the price of Goods displayed on Our Site. Please contact us at email@example.com for a quote. We are happy to provide quotations for UK or EU carriage of various third-party shippers upon confirmation of the delivery address. Please note that we bear no responsibility for orders damaged in transit once they have left our premises. You are also welcome to make arrangements for collection of your item from our studio directly on a date to be agreed between us and arranging customs documentation and organising the freight where applicable.
6. Uncollected Items
We do not have storage facilities therefore Items uncollected within 10 days will be subject to storage charges at £50 per day. Items uncollected within 6 months without prior arranged storage or a future delivery/collection date, will be resold and no monies refunded to the buyer.
Payment for Goods and related delivery charges must always be made in advance. Payment is by online transfer. Your invoice will include all relevant bank information.
8. Cancelling and Returning Goods if You Change Your Mind
8.1 If you are a customer in the European Union, you have a legal right to a ‘cooling off’ period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Confirmation of payment, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Confirmation of payment. If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you receive the Goods. If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you receive the final instalment of Goods.
8.2 If you wish to exercise your right to cancel under this Clause 8, you must inform Us of your decision within the cooling-off period. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please email firstname.lastname@example.org. Or post 24 Martin Court, Middle Way, Oxford OX2 7LF.
8.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
8.4 Made to Order items - Please note that we are unable to cancel or return made-to-order items (such as our framed prints) unless these items are faulty.
8.5 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 8. You will be responsible for the cost of returning the Goods.
8.6 You may request that We collect the Goods from you. If agreed, please ensure that the Goods are packaged well, ideally in the original packaging, undamaged and ready for collection, at the agreed time and location. You will be responsible for the cost of collecting the Goods.
8.7 You may return Goods to Us in person during Our business hours of 9 am – 5pm, Monday to Friday, or you may return them by post or another suitable delivery service of your choice to Our main business address. Please contact us to arrange a convenient delivery time and date.
8.8 Refunds under this Clause 8 will be issued to you within 14 calendar days of the following: The day on which We receive the Goods back; or If We are collecting the Goods under sub-Clause 8.6, the day after which the Goods have been collected; or If We have not yet provided an Confirmation of Payment or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract. Where delivery or shipping was requested on an order, we regret that we are unable to offer a refund on this cost.
8.9 Refunds for faulty goods - Any faults or damage must be notified within 24 hours of receipt of the goods with photographic proof. It is worth noting that some of our printed products are based on antique pieces and therefore a variance in shade may occur which is intended and part of the design. Our photos aim to show our products as accurately as possible. In the case of returning faulty goods you will be entirely responsible for them until they reach our studio. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
8.10 Refunds under this Clause 8 will be made using the same payment method that you used when ordering the Goods.
9. Warranty and liability
By looking after your item in accordance with our care instructions it should give you many years of use. We warrant that our items comply with their general description and the narrative on our quotations and invoices. To our knowledge, your order will be free from material defect at the time of delivery.
Our warranty does not apply to: Any defect in the product arising from: being an antique item, fair wear and tear, willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; Failure to use the item for its intended purpose, or if you use it other than in accordance with any care instructions that we provide. Any alteration, repair, or modification carried out by you or by a third party; or any specification provided by you. We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
10. Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control. If any event described under this Clause occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and conditions, We will inform you as soon as is reasonably possible. We will take all reasonable steps to minimise the delay.
11. Intellectual Property Rights
11.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
11.2 You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
11.3 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
11.4 You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
12. Law and Jurisdiction
These Terms and Conditions, shall be governed by, and construed in accordance with, English law.
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed. Ramsey Krause shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.